Mercure Cardiff Holland House Hotel & Spa

Tbh we didn't stay in a room but the spa day package was fantastic. We loved the facilities, spa staff and afternoon tea. Would definitely return even if just to use the pool. The spa/changing rooms were very warm but it was a nice escape from the rain. We wish there was some meat options that were halal in the afternoon tea given the venue hosts many asian/Muslim weddings but everything was still lush ans great value for money. Love the spa stuff they were super friendly as well and welcoming. The Ishga treatment was also fab!

Visited a few times over the last 3 months and this is a great place to come and relax after a difficult day. The pool is great, the rooms are large with separate showers and bath. Always clean and there are always helpful staff to hand. In fact it's the staff that make this place outstanding. Everyone goes above and beyond the make this a great place to stay. A special thank you to the bar staff. This is not a 5 ⭐ hotel but the staff makes it one and you get 5 ⭐'s from our family.

Such a shame that there are now additional charges for things that many guests might expect to be included, such as £10 per person to use the spa and extra fees for parking. We stayed last year and had a really lovely experience, which is why we chose to return. Unfortunately the added costs made the stay feel less welcoming this time. It’s disappointing, as the hotel itself is nice, but these extra charges make it feel more about upselling than good customer service. Sadly, because of this, we probably wouldn’t choose to stay again.

We stayed in room 1404. The hotel has parking underneath, charged at £24 for 24 hours. The hotel looks lovely from the outside and lobby, unfortunately the rooms need some love. Had to shut the bathroom door as there was a drainage smell. The windows do need a good clean. Had to ask for a clean pillow case. The bed wasn't comfortable. We didn't eat in the hotel. Ideal for one night stay, wouldn't recommend a longer stay.

Stayed Fri 26 to Sun 28 June on floor 15 Room was great and very clean. Big room, big bathroom. Breakfast was included in my stay and good. I used the pool and pool facilities - shout out to the gentleman (Febion ?) who was cleaning the changing rooms and doing a grand job. Reception (Em and Rithika) were great. Very busy weekend due to all the concerts in the castle, proms and I think Metallica were in town, so hats off to a busy hotel, as everything was great.